Warranty & After-Sales Service

We take quality seriously. Every watch is fully checked before shipping, including a complete QC process. In most cases, your watch will arrive in good working condition. If you ever need assistance after delivery, simply contact us on WhatsApp and we’ll guide you through the support process.

QC Checked Before Shipping

WhatsApp Support

Repair / Parts Assistance

How After-Sales Support Works

1

Contact us on WhatsApp
Describe the issue and send clear photos/videos if possible. We’ll respond with the next steps.
2

Movement repair (if needed)
If the issue is related to the movement, we will provide a repair address where you can send the watch for service.
3

Replacement parts (if needed)
If you need parts such as a strap, clasp, or other components, contact us and we can arrange shipment of the parts to you.
4

Shipping costs
Please note that after-sales shipping costs are paid by the customer (sending or receiving items).

QC Policy: We ship only after the watch passes our QC checks. This helps reduce the chance of receiving a defective watch.

Contact After-Sales Support →

WhatsApp: 447519145541

Key Terms & Notes

Before Shipping

QC completed

Support Channel

Movement Issues

Send for repair

Parts Needed

We can ship parts

After-Sales Shipping

Paid by customer

Returns / Exchanges: Once an order has been confirmed and shipped, we cannot offer returns or exchanges. International return logistics are extremely difficult, and items cannot be sent back after passing customs. We appreciate your understanding.

If you have questions before shipping, please ask us on WhatsApp.
We recommend confirming all details (model, size, color) before dispatch.
For fastest help, include your order details and a short description of the issue.

Ask a Question →